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Privacy Policy

Effective Date: 03/10/2025

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1. Who We Are

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The Orva Haus Ltd (“we”, “us”, “our”) is a company registered in England & Wales, Company No. 16592515. Our registered office is: 10 Cam Court, SE15 6AG. We provide luxury short-term rental co-hosting services.

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2. What Personal Information We Collect

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When you use our website or contact us, we may collect personal data including:

  • Name, email address, phone number (via forms)

  • Property location and message details (when you submit inquiries)

  • Technical data like IP address, browser type, device type (automatically via analytics)

  • Cookie data and tracking identifiers

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3. How We Use Your Information & Lawful Basis

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We use personal data for the following purposes — and with the following legal bases:

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Responding to your inquiries and communicating with you - Contract / Legitimate Interest

Improving and maintaining our website and services - Legitimate Interest

Sending updates or marketing (if you consent) - Consent 

Fulfilling legal or regulatory obligations - Legal obligation

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4. Cookies and Tracking Technologies

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  • We use essential cookies (necessary for site functionality) and non-essential cookies (analytics, marketing).

  • When you first visit, you will be asked to accept non-essential cookies.

  • You can change or withdraw your consent at any time through the cookie banner or site settings.

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5. Who We Share Your Data With

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We may share your personal data with trusted third parties such as:

  • Service providers (e.g. email services, analytics tools)

  • Other parties if required by law (e.g. regulators).

We do not sell your data to third parties.

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6. How Long We Keep Your Data

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  • We retain your inquiry data for as long as necessary to respond to you and for a reasonable period after for follow-up.

  • For analytics data, we keep it in aggregated/anonymised form indefinitely.

  • If you ask us to erase your personal data and we have no legal obligation to retain it, we will do so.

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7. Your Rights Under UK GDPR

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You have rights including:

  • The right to access the personal data we hold about you

  • The right to ask us to correct any inaccurate data

  • The right to have your data erased (where lawful)

  • The right to restrict or object to processing in certain situations

  • The right to data portability

To exercise these rights, contact us via the contact details below.

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8. Contact Details & Complaints

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If you have any questions about this policy or your data:


Email: contact@theorvahaus.com
Address: The Orva Haus Ltd, 10 Cam Court, SE15 6AG, England & Wales

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If you believe your data protection rights have been violated, you may also lodge a complaint with the UK Information Commissioner’s Office (ICO).

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9. Changes to this Policy

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We may update this policy occasionally. We’ll post changes here and update the effective date. Please check this page periodically.

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